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  • How We’re Different

    We are more than ‘tradies’. We are professionals with a clear vision to deliver exceptional service to our customers in everything we do.
Established in 2009, NPS provides high quality, safety-first plumbing maintenance and civil works for water and sewerage to government and commercial customers.

NPS operates as a structure with four divisions – Plumbing Maintenance, Civil & Trenchless, Water Metering and New Connections. Customer service excellence is at the heart of our culture. It’s the cornerstone of the NPS ‘way’. We understand our presentation and the way we conduct ourselves in the community directly reflects our customers.

Customer first approach

With our ‘customer first approach’ we are committed to ensuring the highest quality customer experience is achieved. We will have the most experienced and competent field personnel on the job, fully trained, exceptionally representing our client’s brand.

Communication and Customer Service are paramount to the success of any contract. Along with high attention to detail, we are organised, efficient, reliable and flexible in both the delivery of services and the management of our contract responsibilities.

Industry leading innovation

NPS works hard to be at the  forefront of innovation in the industry, from its onsite practices to operations and management. At the core is our Integrated Job Management, Scheduling, Asset Management and Inventory Management system – AroFlo.

Customer Reviews

  • Your boys worked through some pretty shitty conditions today mate. They are great ambassadors for your company
    Grant, Barden Plumbing
  • I just wanted to say a big “thanks” to you, Brendan and the team for your great work and also the fantastic support in the planning. I appreciated the care by the working team to avoid “collateral damage” next door and also the clean up afterwards. Great Job and thanks again.
    Ian
  • She was very happy with the young man that attended to the plumbing issue this morning. 
    Said he was very curtious young man.
    Mrs Jeffery
  • "Luke spoke in a clear and strong voice and his body language portrayed a confident young man. I noticed his mannerism and his work ability throughout the time he spent replacing my meter, which suggested to me that he enjoys his work and that he goes above and beyond to service his customers. In particularly I noticed his work ethic and the pride he took in completing his task. "
    Chris Tzelepis
  • "He was careful as not to damage any of the surrounding flowers in the garden bed, he thoroughly cleaned up any mess he made and even cleaned up his tools when finished which demonstrates a person whom looks after their tools and equipment. I also noticed how he was quite knowledgeable as he answered my questions clearly, and with no nonsense answers. He seems like quite a respectful young man."
    Chris Tzelepis
  • "In conclusion I found Luke to be very skilled and a well-mannered tradesman. He showed experience beyond his years and my experience with him left me thinking that if only other young workers had the same attitude towards work. "
    Chris Tzelepis
  • of our clients overall are satisfied with NPS
  • of clients and said NPS met their needs extremely or very well
  • of our clients rated the services provided by NPS as high quality
  •  of our clients are very likely to use our service again in the future
… that’s 365 days of the year, even Christmas

24/7

24-hour, 7-day Emergency Response Service

Call us on our 24 hour personally answered mobile telephone (1300 677 669) and we will provide 24/7 response to any of your emergency requirements.

Contact Us
Head Office:
3-4/177 Beavers Road
Northcote VIC 3070
Gippsland Office:
20 Pearse Street
Warragul VIC 3820
Keysborough Office
38 Atlantic Drive
Keysborough VIC 3173
Perth Office:
43 Nicholas Crescent
Hilton WA 6163
Plumbing and Civil :  1300 677 669
Metering: 1300 994 559
After Hours: 1300 677 669
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