NPS operates as a structure with four divisions – Plumbing Maintenance, Civil & Trenchless, Water Metering and New Connections. Customer service excellence is at the heart of our culture. It’s the cornerstone of the NPS ‘way’. We understand our presentation and the way we conduct ourselves in the community directly reflects our customers.
With our ‘customer first approach’ we are committed to ensuring the highest quality customer experience is achieved. We will have the most experienced and competent field personnel on the job, fully trained, exceptionally representing our client’s brand.
Communication and Customer Service are paramount to the success of any contract. Along with high attention to detail, we are organised, efficient, reliable and flexible in both the delivery of services and the management of our contract responsibilities.
NPS works hard to be at the forefront of innovation in the industry, from its onsite practices to operations and management. At the core is our Integrated Job Management, Scheduling, Asset Management and Inventory Management system – AroFlo.
NPS has developed an in-house App that has allowed us to bring the office and field even closer together. The App has all plumbing regulations, standards, guidelines, staff qualifications, contract specific information for each client, safety information, emergency procedures, contacts, toolbox minutes, staff leave requests and has push notification capability for high alert messages (e.g. Total Fire Ban days, severe weather warnings etc.). Utilising the NPS App in the field has helped reduce calls to the office and has increased staff productivity.
Call us on our 24 hour personally answered mobile telephone (1300 677 669) and we will provide 24/7 response to any of your emergency requirements.
