NPS operates as a structure with four divisions – Plumbing Maintenance, Civil & Trenchless, Water Metering and New Connections. Customer service excellence is at the heart of our culture. It’s the cornerstone of the NPS ‘way’. We understand our presentation and the way we conduct ourselves in the community directly reflects our customers.
With our ‘customer first approach’ we are committed to ensuring the highest quality customer experience is achieved. We will have the most experienced and competent field personnel on the job, fully trained, exceptionally representing our client’s brand.
Communication and Customer Service are paramount to the success of any contract. Along with high attention to detail, we are organised, efficient, reliable and flexible in both the delivery of services and the management of our contract responsibilities.
NPS works hard to be at the forefront of innovation in the industry, from its onsite practices to operations and management. At the core is our Integrated Job Management, Scheduling, Asset Management and Inventory Management system – AroFlo.
Call us on our 24 hour personally answered mobile telephone (1300 677 669) and we will provide 24/7 response to any of your emergency requirements.