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Case Study

GW our platinum service relationship – 20 years strong.

Gippsland Water’s plumbing, metering and new connections service, a partnership that has delivered Gippsland Water and their customers value and consistency for 20 years.

The Problem:

Assisting GW with the delivery of clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. Stretching from Drouin in the west to Stratford in the east, and from Mirboo North in the south to Rawson and Briagolong in the north, delivering plumbing and new connections services to support social, environmental and economic benefits to GW’s domestic and commercial clients across Central Gippsland.

The Solution:

A local and dedicated NPS team that is intrinsically aligned to Gippsland Water’s purpose, it’s people and its customers. An evolving cultural and technical alignment, enabling the NPS Team and GW to work closely together, delivering service excellence across a breadth of customer and asset services. Maintaining GW’s fleet of water meters, connecting their new customers, sewer and water and trouble-shooting those unique customer and asset challenges.

The Outcome:

A platinum partnership, trusted and respected, delivering value to GW and their customers. This long-term partnership has enabled both companies to evolve together, fine-tunning their services, their understanding, their quest for continuous improvement and outstanding customer outcomes. Systems integration, long-term investment in a partnership, capital, intellectual property & human resources has been the unique ingredient, empowering both parties to achieve optimal outcomes.

40,000 water meter replacements

3,000 new connections installed

Contact Us
Head Office:
3-4/177 Beavers Road
Northcote VIC 3070
Gippsland Office:
20 Pearse Street
Warragul VIC 3820
Geelong Depot:
5-9 Capital Drive,
Grovedale, VIC, 3216
Keysborough Office:
38 Atlantic Drive
Keysborough VIC 3173
Perth Office:
43 Nicholas Crescent
Hilton WA 6163
Plumbing and Civil :  1300 677 669
Metering: 1300 994 559
After Hours: 1300 677 669